Return Policy

Our Promise

Wildfox prides itself on offering the highest quality merchandise while fulfilling customer orders accurately! If you are not fully satisfied with your purchase simply return the unused item in its original packaging with tags attached within 30 days of purchase and we will provide you with a full refund (minus any shipping/return charges). Returns must be in original condition and in all their original packaging. Wildfox will not accept return items with any signs of wear or with any of the original tags not included.

All Fragrance, SALE items, swimwear and gift card purchases are FINAL SALE and cannot be returned. 

  1. Any items purchased from any other retailer other than Wildfox.com cannot be exchanged or returned. Please contact original retailer.
  2. Replacement orders can be returned for store credit only.
  3. Lost packages that indicate “delivered” on the tracking number will have to contact Fedex and file a claim as we are not responsible for any lost or stolen package.

Exchanges

You will be instructed to select the eligible item(s) you wish to exchange. Exchanges are only done for a different size or color. To initiate exchange please select "EXCHANGE" when prompted for the return reason. You will not be charged for a return label when making an exchange.

Exchange an item

Wildfox Throwbacks on Demand

Wildfox Throwbacks on Demand are made-to-order, just for you and are considered custom items. These items are not available for Express Shipping and can only be returned for store credit through our return portal.

Domestic Returns

Please follow the directions on our return portal. Once you have gone through the return process please print your prepaid SmartPost return label, pack all items in a secure box and enclose the return form and packing list with your items. Please be sure to drop off your package at your local post office. Once your package is received by our warehouse it typically takes 1 full billing cycle for the refund to reflect in your account. Please note: $8 per returned package will be deducted from your return refund or credit when using our prepaid label.

If you choose to not use the pre-paid label, please ship to:

Wildfox Web Return
5553-B Bandini Blvd
Bell, CA 90201

Please allow 2 - 3 weeks for your return to be received and processed.

Start your return

International Returns

Please follow the instructions on the return form included in your package. We do not provide a pre-paid shipping label for International orders, please return items to address listed on the return form and be sure to keep a copy of the return tracking number. Please note: Unfortunately we do not refund duties, taxes or shipping charges.

Please allow 2 - 3 weeks for your return to be received and processed.